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In addition, the powerful auditing and reporting of events that SMARTiD SSO offers enables us to monitor both staff and application usage and ensure that we can continually improve the service we provide to our users.
Broadcast
Solution Overview
The Conduco Broadcast application is a centralised, flexible solution enabling communication with employees through a number of different methods. Its flexibility allows this communication to take place by the most appropriate method for any given situation. For example, if by viewing an employees’ presence information, it can be seen that they are away from their desk, the most effective communication method may be through an SMS or a call to the user’s mobile phone.
Potential communication scenarios might include:
- Organisational news being pushed out to Cisco IP Telephones
- A personal telephone voice message to many employees
- Emergency procedures and alerts
- Notifications that require employee acknowledgment
- Scheduled reminders
- General information such as “The internet will be down ”
Features
- Enables the sending of an ad-hoc or a scheduled message to an individual or groups of employees
- Support for intercom style functionality to individuals or groups of employees
- Ability to create communication groups for frequently contacted employees
- Support for multiple communication methods including SMS, email, Cisco IP Telephone and mobile phones
- Complete audit of communication for compliance and reporting purposes
- Microsoft OCS (Office Communications Server) integration for presence information
- Integration with Cisco CUCM (Cisco Unified Communications Manager) to provide Click-to-Call functionality
Solution Diagram
- Visual messages, intercom style communication and audio calls can be made to Cisco IP Phones on the corporate network
- SMS, email and audio calls can be received via a mobile phone
- A PC/laptop can be used to receive email communication
- The Conduco Broadcast application interfaces with Microsoft OCS in order to provide user’s presence information and integrates with an LDAP data source such as Microsoft Active Directory to obtain user information
Business Benefits
Increasing the speed of communication with employees and using more diverse communication methods delivers a number of organisational benefits:
- Increased organisational agility in contacting the right individual rapidly and increasing business response times
- Competitive advantage through this agility
- Decreased cost of communication
- Increased compliance through the provision of a messaging audit trail
To learn more about how Conduco can help your organisation, simply click here or call us on 0161 227 1030
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24th February 2010
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22nd February 2010
